How do I make changes to my domain's DNS records?

Note

The DNS records are extremely sensitive. One incorrect record could bring down the entire website, and changes might take up to 72 hours to take effect. Therefore it is suggested to consult a professional before implementing any changes to the records.
Only the records can be changed freely using the system. In order to forward the name servers, please contact us by mail with the correct servers. Name Server forwarding determines 'who's responsible' for making changes. Therefore, a domain that is not managed by our name servers won't be affected by any changes made.

It is possible to forward a specific aspect of the domain's behavior to another service provider, e.g. using our hosting services only, or specifically using our mail server without hosting the site at our web server.

How to access the DNS records?

In order to access the DNS records, please go to  "Tools" >> "Site profile" >> "All Domains". There you'll be able to click the DNS button to access the records.

Important records to be aware of

A-Records - Those are the 'main' records for a domain, responsible for direct access. A-records can be pointed to specific IP addresses and even allow creation of subdomains. For example, abc.domain.com could be directed to 54.76.177.85.
A Records can accept IP numbers only!

 

MX Records

The MX records are "responsible" for mail access and stand for "mail exchange". This kind of record also accepts a priority setting, allowing you to have backup mail servers.
MX Records can accept textual data only! No IP will be accepted.

Also, usually there will be no prefix to the domain. Writing "mail", for example, as prefix will result the following mailbox structure: name@mail.domain.com instead of simply name@domain.com

CNAME

Stands for "canonical name", allowing users to define canonical addresses for specific needs and ease of use. For example, it is possible to define that whoever tries to access via www.example-en.com will be sent to www.example-en.com. CNAMEs accept only textual records, no IP numbers are allowed!

Mail server forwarding

In some cases, the user is required to point their MX records to a different mail server.
If so, the target service provider is responsible for providing you with sufficient information about the required MX records. You may delete the old records and create new ones.
Please notice that some providers require a period (.) to be added after each record - we don't.

Notice

Most service providers direct a domain to a website using two A Records - one for direct access, one for WWW.
In our system, the access using WWW is handled with a specific CNAME, therefore pointing the WWW access to the website using A Record won't work.

Practical Examples

Let's say we were asked to point the mail access to a different mailserver, whose IP address is 54.76.177.85.
First, we'll delete all mail-related records (leaving only the main A Record and the CNAME for WWW - so the surfing won't be affected).
The first step will be to define the mail server. We create a new A Record for the prefix mail. (mail.example-en.com) and we point it to the needed IP address.
The next step will be to set the neccesary MX record, so that mail would be sent to the appropriate address. The MX will be pointed to mail.example-en.com (which was defined in the first step) - that way all incoming mail will be sent to the needed place using the MX record, which is defined by A.

Let's say that we would like to make an A Record forwarding to the domain and point the domain to a webserver whose IP address is 54.76.177.85.
The first step would be removing the existing records - A and CNAME.
Then we'll create two A Records pointing to the same IP, one with WWW and one without.